Terms & conditions
Harrisons Private Hire Ltd – Terms & Conditions
Effective Date: 20 January 2026
Company: Harrisons Private Hire Ltd (“Harrisons”, “we”, “us”, “our”)
These Terms & Conditions govern all services provided by Harrisons Private Hire Ltd, including bookings made via our mobile application, website, telephone, or any other method. By making a booking with Harrisons, the customer confirms that they have read, understood, and agreed to be bound by these Terms & Conditions in full.
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
1. Definitions
For the purposes of these Terms & Conditions, a “Booking” refers to any request for a journey submitted by a customer through any available booking channel. A “Customer” refers to the individual or organisation making the booking and includes all passengers travelling under that booking. A “Driver” refers to any individual assigned to carry out a journey on behalf of Harrisons, whether self-employed, subcontracted, or employed. The “App” refers to the Harrisons mobile application used to make, manage, and pay for bookings.
2. Booking & Acceptance
All bookings are subject to availability and operational capacity at the time of request. A booking shall only be considered confirmed once a driver has been successfully allocated.
Harrisons does not guarantee the availability of vehicles at any specific time, including for pre-booked journeys.
It is the customer’s responsibility to review all booking details, including pickup location, destination, fare, timing, vehicle type, and any applied promotions, before confirming the booking.
Estimated arrival times are provided for guidance only and are not guaranteed. These estimates may change due to traffic conditions, driver availability, weather, or other operational factors.
Harrisons will perform its services with reasonable care and skill in accordance with applicable UK law. However, customers acknowledge that private hire services are subject to operational constraints and external factors beyond our control.
Harrisons reserves the right to refuse, cancel, or amend any booking where necessary for operational, safety, or legal reasons.
3. Pricing & Fares
All fares are calculated based on the details provided at the time of booking. Customers are responsible for ensuring that all information supplied is accurate and complete.
Where incorrect or incomplete information is provided, Harrisons reserves the right to adjust the fare to reflect the actual journey undertaken.
Additional charges may apply where the journey differs from the original booking. This includes, but is not limited to, route changes, additional stops, waiting time, incorrect addresses, or changes to the destination.
Where fixed fares are quoted, these are based strictly on the original booking details and may be adjusted where those details change.
4. Payment Terms
Payment for services may be made by cash, debit card, credit card, or via an approved business account where applicable.
For App bookings, customers must ensure that valid and up-to-date payment details are provided. Harrisons reserves the right to refuse or cancel bookings where payment authorisation cannot be obtained or where there are concerns regarding the validity of payment.
5. Payment Authorisation & Promotional Discounts
For bookings made via the App, Harrisons’ payment provider may place a pre-authorisation on the customer’s card for the full, undiscounted fare amount. This is a temporary hold used to confirm that sufficient funds are available and does not constitute a charge.
Where a promotional code has been correctly applied, the discount will be applied after the journey has been completed, at which point only the final discounted fare will be captured.
The difference between the pre-authorised amount and the final charge will be released by the customer’s bank or card provider. Harrisons has no control over this process and accepts no liability for delays in the release of funds.
6. Promotions & Discount Codes
Promotional codes are provided at the sole discretion of Harrisons and are subject to eligibility criteria.
Promotions are only valid on pre-paid App bookings made using a debit or credit card. To redeem a promotion, the code must be entered into the App and manually applied to the booking before confirmation.
Promotions are not applied automatically. Failure to apply a promotion at the time of booking means it cannot be applied retrospectively.
Promotions have no cash value, are non-transferable, and may be withdrawn or amended at any time.
7. Waiting Time & Delays
Drivers may wait at the pickup location for a reasonable period. Waiting time charges may apply beyond this period.
Additional charges may apply where delays are caused by the customer, including late arrival or changes to the journey.
Customers are responsible for being ready at the agreed pickup time.
8. Cancellations & No Shows
Where a booking is cancelled after a driver has been dispatched, a cancellation charge may apply. Such charges reflect reasonable costs incurred and loss of opportunity.
A booking may be treated as a no-show where the customer fails to attend within a reasonable time. In such cases, the full fare may be charged.
9. Service Delays & Customer Responsibility
All timings are estimates and are not guaranteed. Harrisons will make reasonable efforts to provide a timely service.
Customers are responsible for allowing sufficient time for their journey. Harrisons accepts no liability where insufficient time has been allowed.
10. Missed Connections & Appointments
Harrisons shall not be liable for missed trains, flights, appointments, or events where delays arise from circumstances outside our reasonable control or where insufficient time has been allowed.
11. Passenger Conduct
Passengers must behave safely and respectfully at all times.
Drivers may refuse or terminate a journey where behaviour is unsafe or inappropriate, in accordance with driver licensing and safety obligations.
Full fare may still be charged in such circumstances.
12. Damage & Cleaning Charges
Customers are responsible for any damage or excessive cleaning required as a result of their actions.
A fixed £75.00 soiling charge will apply where a vehicle requires cleaning beyond standard preparation. This charge represents a reasonable estimate of cleaning costs and loss of earnings.
Where damage exceeds standard cleaning requirements, Harrisons reserves the right to recover the full cost of repair or replacement, including associated loss of income.
13. Child Seats & Special Requirements
Harrisons does not supply child seats. Customers are responsible for providing appropriate child restraints and ensuring compliance with UK law.
Where agreed in advance, Harrisons may store customer-provided child seats at its office premises. This service is provided as a convenience only.
All stored items are left at the customer’s risk, and Harrisons accepts no liability for loss, theft, or damage.
14. Lost Property
Harrisons accepts no responsibility for items left in vehicles.
Recovered items may be returned subject to a reasonable fee. Uncollected items may be disposed of after a reasonable period.
15. Accessibility
Customers requiring specialist vehicles must notify Harrisons at the time of booking. Availability cannot be guaranteed.
16. Account Bookings
Business accounts are subject to approval and agreed payment terms. Failure to pay may result in suspension of services.
17. Airport Transfers
For airport pickups, customers must provide accurate flight details including flight number, arrival time, and terminal.
Harrisons will make reasonable efforts to monitor flight information but cannot guarantee the accuracy of third-party data.
Waiting time will commence after a reasonable period following the flight’s recorded landing time, allowing for standard airport processing.
Customers must notify Harrisons if delays exceed one hour. Additional waiting and parking charges will apply where incurred.
Harrisons is not responsible for delays caused by airport operations, including immigration or baggage handling.
Airport bookings require a minimum of 12 hours’ notice for cancellation. Failure to attend will result in the full fare being charged.
18. Force Majeure
Harrisons shall not be liable for delays or failure caused by events outside its reasonable control, including weather, road conditions, system failures, or third-party outages.
19. Limitation of Liability
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.
Subject to this, Harrisons shall not be liable for indirect, consequential, or economic losses.
Where permitted by law, liability shall be limited to the value of the booking and only for losses that are reasonably foreseeable.
20. Refund Policy
Refunds are issued fairly and in line with UK consumer law.
Refunds will not be provided where the service has been delivered, a promotion was not applied correctly, delays are outside our control, or the customer fails to attend.
21. Complaints
Complaints should be submitted within 14 days. Harrisons will acknowledge and investigate complaints within a reasonable timeframe.
22. Data Protection
Harrisons processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for further details.
23. Amendments
Harrisons reserves the right to update these Terms at any time. Continued use of services constitutes acceptance.
24. Governing Law
These Terms are governed by the laws of England and Wales.
25. Evidence & Charge Authorisation
By making a booking, the customer authorises Harrisons to charge the payment method provided for any applicable fees.
Harrisons may rely on driver reports, photographs, telematics data, timestamps, and booking records as evidence when enforcing charges or resolving disputes.
26. Third Party Services
Harrisons relies on third-party providers for services such as payment processing and mapping. Harrisons is not liable for failures or inaccuracies caused by such providers.
27. Equality & Non-Discrimination
Harrisons operates in accordance with the Equality Act 2010 and will make reasonable adjustments where notified in advance.
28. Entire Agreement
These Terms constitute the entire agreement between the customer and Harrisons and supersede all prior representations.
29. Severability
If any provision is found to be unenforceable, the remaining provisions shall remain in effect.
30. Waiver
Failure to enforce any provision shall not constitute a waiver of rights.